Privacy Policy

1. Scope of This Privacy Policy

This Privacy Policy applies to all use of the FindUs platform, including the FindUs User Application, the FindUs Partner Application, our website pages that relate to these services, and any related support, trust, safety, or account management process that involves personal information.

This policy covers information collected directly from you, information collected automatically from your device or app activity, information created during your use of the platform, and information received from third-party services that support account verification, payment flows, communications, analytics, location services, or safety functions.

If you use FindUs as a customer requesting services, some sections apply mainly to you. If you use FindUs as an independent service provider or partner, some sections apply especially to you because the Partner App includes additional operational, safety, and verification functions.

If a section applies only to one side of the platform, we state that clearly. Otherwise, it should be read as applying to both users and partners.

2. Who We Are

FindUs is operated by FIND US (PRIVATE) LIMITED. We provide a marketplace technology platform that helps connect people who need services with independent service providers who may accept and complete those services.

In this Privacy Policy, references to “FindUs”, “we”, “our”, or “us” mean FIND US (PRIVATE) LIMITED and its authorised platform, support, and trust-and-safety operations as relevant to the services offered through the FindUs platform.

3. Definitions

3.1 “User”

A “User” is a customer or customer-side account holder who uses the FindUs User Application to request, browse, coordinate, or receive services.

3.2 “Partner”

A “Partner” is an independent service provider who uses the FindUs Partner Application to view requests, send offers, manage availability, communicate with users, navigate to jobs, and complete work.

3.3 “Personal Information”

Personal Information means any information that identifies you, relates to you, can reasonably be linked to you, or can be used to distinguish your account, profile, device, or activities from others.

3.4 “Processing”

Processing includes collecting, recording, storing, structuring, organising, using, analysing, disclosing, deleting, anonymising, or otherwise handling information.

3.5 “Background Location”

Background Location means location data collected when the app is not actively open on screen, including when it is minimised, running in the background, or when the device screen is locked, subject to device permissions and the operational state of the Partner App.

4. Categories of Information We Collect

We collect different categories of information depending on how you use FindUs, which side of the marketplace you use, what permissions you enable, what features you access, and what information is required for trust, safety, compliance, communication, or platform operations.

• Identity and account information
• Contact information
• Profile information
• Verification and trust information
• Location and mapping information
• Media and uploaded content
• Communication data
• Payment and wallet-related information
• Device, diagnostics, and technical information
• Support, complaint, and dispute information
• Security, moderation, and platform integrity information

5. Information We Collect from Users

5.1 Basic account information

When you create or use a User account, we may collect your name, phone number, and any other basic details required to establish and maintain your account.

5.2 Optional profile information

You may choose to provide additional profile details, such as a profile image, email address, or other account preferences. Some profile fields may be optional while others may become necessary for support, security, or dispute handling.

5.3 Service request information

When you create a request, we collect information related to that request, including the selected category, service need, descriptive text, attached media, and location details needed to help providers understand and respond to the request.

5.4 User location data

We collect location information from users where needed to place service requests accurately, show nearby providers, improve matching quality, support arrival tracking, and help ensure the right provider reaches the right destination.

5.5 Ratings, reviews, and feedback

After a service or interaction, we may collect ratings, reviews, complaints, reports, or other feedback that helps us evaluate platform quality, detect misuse, improve safety, and support dispute review.

6. Information We Collect from Partners

6.1 Partner registration information

When you register as a partner, we may collect your name, phone number, professional category information, language preferences, and other onboarding details required to create and operate your partner account.

6.2 Professional and profile information

We may collect your service categories, work-related experience, completed jobs count, ratings, visibility status, and profile information displayed to users inside the platform where relevant.

6.3 Availability and operational data

The Partner App creates operational data as you use the platform, including online status, request views, offer submissions, active job status, start-work timing, route progress, job completion markers, and commission-related events.

6.4 Wallet-related partner data

If the platform uses a wallet or balance system for partners, we may store balance state, deductions, top-up records, commission records, earning-related history, operational restrictions tied to balance thresholds, and support interactions related to wallet-related issues.

6.5 Performance and trust signals

To maintain platform reliability and safety, we may collect information regarding cancellations, reports, abusive behaviour, suspected misuse, repeated failed commitments, quality complaints, or conduct that affects trust and operational quality on the platform.

7. Verification and Trust Information

7.1 Why verification exists

The FindUs platform includes trust and safety systems intended to reduce fraud, misrepresentation, impersonation, abuse, and other harmful behaviour. Verification is especially important on the Partner side because partners may physically travel to customers, enter customer locations, and represent themselves as trusted service providers.

7.2 CNIC and identity information

Partners may be required to submit government-issued identification information, including CNIC images and details extracted from those images such as name, address, and date of birth where relevant to the platform’s verification flow.

7.3 Verification video and face checks

Partners may also be required to record and upload a live verification video or perform a face-matching step as part of the identity verification process. These steps are intended to help ensure that the person creating or using the account matches the identity being presented during onboarding.

7.4 How trust information is used

• Identity confirmation
• Fraud prevention
• Risk review and platform integrity checks
• Handling complaints, law enforcement requests, or disputes where legally necessary
• Reducing fake accounts, impersonation, or misuse

7.5 Limiting access to sensitive verification data

Verification-related data is handled with restricted access and is not displayed publicly in the way ordinary profile details may be. We limit access to teams, systems, or authorised service partners who require it for verification, support, safety, or compliance functions.

8. Location Data and Mapping Information

8.1 Why location matters on FindUs

FindUs is a location-dependent service. Accurate location data is essential to help users create service requests, help partners discover relevant nearby work, support route guidance, provide ETA visibility, reduce failed arrivals, and make the marketplace function in real time.

8.2 User-side location use

On the User side, location may be used to pinpoint the service destination, show the user on a map, match nearby partners, and enable tracking once a provider has accepted a request.

8.3 Partner-side location use

On the Partner side, precise location may be used to determine service availability in relevant areas, to show nearby jobs, to guide the partner to the service location, to confirm movement and route progress on active jobs, and to support trust and safety investigations where needed.

8.4 Mapping and route-related information

We may process mapping-related information such as source and destination coordinates, route progress, approximate ETA, and active travel context in order to make service delivery more predictable, transparent, and reliable.

9. Background Location and Foreground Services

9.1 When background location may be collected

The Partner App may collect location data in the background when the partner has turned themselves online, is awaiting requests, is actively heading to a user, or is in an active job state where ongoing location updates are operationally necessary.

9.2 Why background location is needed

• Real-time visibility of nearby available providers
• Reliable request assignment and matching logic
• Accurate arrival tracking and ETA updates
• Operational continuity when the app is minimised or the device is locked
• Reducing missed requests and unreliable online states

9.3 Foreground service and persistent notification

On supported Android devices, background location may be delivered through a foreground service that keeps the system aware that active location processing is taking place. When this is active, the device may show a persistent notification informing the partner that FindUs is running online or tracking activity.

9.4 What happens when a partner goes offline

When a partner manually goes offline, signs out, loses required permissions, or otherwise exits the relevant online state, the location collection flow linked to background availability should stop according to the app’s operational logic, subject to device behaviour and pending task handling.

9.5 Battery, device restrictions, and manufacturer behavior

Some Android manufacturers apply aggressive battery management, auto-start restrictions, or background process limits. To improve reliability, the Partner App may request battery optimisation exemption or guide the partner toward relevant settings. These device behaviours may affect how background services operate.

9.6 Why this section matters for transparency

Because background location is highly important and sensitive, we state clearly that partners may have their precise location collected even when the app is not open on screen, if they have intentionally placed themselves online or are in an active service state that requires continued operational tracking.

10. Media, Uploads, and Request Content

10.1 Problem images and videos

Users may upload photos or videos to show the issue they need solved. This content helps partners better understand the nature of the work before sending an offer or arriving at the location.

10.2 Verification media

Partners may upload verification videos, profile images, identity documents, or other onboarding materials where required for trust and safety review.

10.3 How media may be used

• Explaining service requests to nearby providers
• Supporting more accurate quotes or offer decisions
• Assisting moderation, complaints, or fraud review
• Documenting onboarding and verification processes
• Improving support and dispute handling

10.4 Your responsibilities when uploading content

You should upload only content that is relevant, lawful, and safe to share for the intended service purpose. You should not upload content you do not have the right to share, or content that is abusive, deceptive, or violates another person’s rights.

10.5 Moderation and removal

We may review, restrict, or remove content that violates our terms, safety expectations, applicable law, or platform rules. This may happen automatically, manually, or during complaints or investigations.

11. Communications and Contact Information

11.1 In-app communication

FindUs may support in-app chat, call functionality, alerts, service notifications, and operational updates that allow users and partners to coordinate service delivery.

11.2 Contact sharing during service coordination

In some service states, limited contact information may be shared between the relevant user and partner to support coordination, arrival, timing, problem clarification, or work completion.

11.3 Message and call-related information

We may process communication-related data such as sender and receiver account identity, timestamps, communication status, and limited metadata needed for platform operations, safety review, or support. Unless clearly stated otherwise, references to call data should not be interpreted as meaning we routinely store call audio recordings.

11.4 Safety and conduct monitoring

Communication features may be subject to moderation, review, or investigation where necessary to enforce platform rules, respond to reports, prevent harassment, detect fraud, or protect users and partners from abuse.

12. Payments, Wallet, and Transaction Information

12.1 Direct service payment context

Depending on the product flow, service payments may happen outside the app, such as cash settlement directly between the user and the partner, while certain platform-related charges, balances, or commission flows may be tracked digitally.

12.2 Partner wallet and commission-related records

If the Partner App includes a wallet, top-up, or commission system, we may collect and store wallet balance state, deductions, top-up references, transaction statuses, commission-related calculations, restrictions triggered by insufficient balance, and related support activity.

12.3 Why financial or quasi-financial records are kept

• Accurate partner account operation
• Commission accounting and dispute handling
• Fraud prevention and misuse detection
• Support for reconciliation or complaint review
• Compliance with tax, financial, or corporate recordkeeping duties where applicable

12.4 Third-party payment processors

If a top-up or payment-related action uses a third-party payment service, that provider may process transaction information under its own terms and privacy rules. We do not treat external payment processors as merely cosmetic integrations. They may have their own independent obligations and systems.

12.5 Sensitive payment credentials

FindUs does not seek to unnecessarily collect highly sensitive payment credentials that are not needed for the platform’s chosen flow. Where third-party processors are used, those providers may manage sensitive payment elements within their own secured environments.

13. How We Use Information

We use information to operate, maintain, improve, secure, and support the FindUs platform. Our use of information depends on the type of data involved and the feature or workflow that requires it.

• To create and manage accounts
• To authenticate users and partners
• To verify partner identity and reduce fraud
• To match service requests with relevant providers
• To display maps, routes, ETA, and tracking views
• To enable offers, acceptance, and job workflows
• To support calls, chat, and service coordination
• To maintain quality, trust, and operational reliability
• To investigate complaints, reports, or suspicious activity
• To enforce our Terms and platform rules
• To provide support and respond to deletion requests
• To improve product performance, reliability, and user experience
• To comply with legal, financial, safety, or regulatory obligations

13.1 Product improvement and operational analytics

We may analyse service patterns, feature usage, error states, request success or failure points, response times, and behaviour trends to improve app performance, user experience, marketplace quality, and trust systems.

13.2 Abuse prevention and safety intelligence

Some information is used specifically to identify spam, fake accounts, payment misuse, coordinated fraud, repeated cancellations, account cycling, suspicious route behaviour, manipulated workflows, or other activity that threatens the integrity of the platform.

14. Legal and Safety Reasons for Processing

In addition to core product operation, we may process information because doing so is necessary for fraud prevention, law enforcement cooperation where legally required, dispute handling, trust-and-safety review, compliance obligations, corporate recordkeeping, and platform defence against misuse.

14.1 Examples of safety-related processing

• Reviewing reports submitted by users or partners
• Investigating suspicious account patterns
• Retaining records connected to serious disputes or abuse claims
• Assessing repeated violation behaviour
• Responding to lawful requests from authorities where legally required

14.2 Why retention may continue after deletion

Even after an account is deleted, some information may need to be kept for a period of time if it relates to unresolved disputes, fraud prevention, law enforcement requests, tax or financial recordkeeping, regulatory expectations, or platform security.

15. When We Share Information

We do not sell your personal information as a product. However, we do share limited information in specific situations where sharing is necessary for the operation, security, support, or legal compliance of the platform.

15.1 Sharing between users and partners

Certain information must flow between the two sides of the marketplace so the service can work. For example, request content, service location, limited profile context, contact details in relevant states, and service coordination information may be made visible where necessary to complete the workflow.

15.2 Sharing with vendors and infrastructure providers

We may share data with trusted service providers who support infrastructure, storage, maps, communications, analytics, wallet operations, hosting, verification, support, or security functions.

15.3 Sharing for legal or safety reasons

We may disclose information where required by law, legal process, court order, regulator request, or where necessary to investigate fraud, prevent harm, protect the platform, or defend legal rights.

15.4 Sharing in corporate events

If FindUs undergoes a corporate transaction such as restructuring, merger, acquisition, investment diligence, or asset transfer, relevant information may be disclosed as part of that process subject to appropriate legal safeguards and confidentiality.

16. Third-Party Services

FindUs may rely on third-party services to operate important parts of the platform. These integrations are not all identical. Some provide infrastructure, some provide communications, some support maps or location, and some may support payments or verification.

16.1 Examples of third-party categories

• Cloud database and backend infrastructure providers
• Map and location service providers
• Voice and communication technology providers
• Payment and wallet support providers
• Crash, diagnostics, and reliability service providers
• Authentication or messaging support providers

16.2 Independent privacy practices

Third-party providers may process data under their own privacy policies, contractual terms, and security practices. Where those providers directly receive or process information, their own documentation may also apply.

16.3 Limiting third-party access

We aim to work with providers that are relevant, operationally necessary, and reasonable for the needs of the platform. We do not treat third-party access casually, especially where identity, location, wallet, or communication data is involved.

17. Data Security

17.1 Security approach

We use reasonable technical, organisational, and administrative measures designed to protect data against unauthorised access, loss, misuse, disclosure, alteration, or destruction.

17.2 Examples of security measures

• Access controls and role-based restrictions
• Secure transport or encrypted transmission where appropriate
• Controlled storage environments
• Operational monitoring and support review processes
• Restricted handling of verification and compliance-related information

17.3 No absolute guarantee

No digital system can be guaranteed to be completely secure. While we take security seriously and implement practical protections, users and partners should also protect their devices, credentials, and communication practices.

17.4 Device-side responsibility

You are responsible for maintaining the security of the phone, operating system, SIM, passwords, verification access, and other device-level controls through which your FindUs account may be accessed.

18. Data Retention

We retain information only for as long as reasonably necessary for the purposes described in this policy, unless a longer retention period is required or justified by law, corporate obligations, fraud prevention, support needs, or dispute handling.

18.1 Retention depends on category

Different categories of information may be retained for different periods because not all information serves the same purpose. Identity records, support messages, location traces, transaction records, and verification materials do not all have the same retention logic.

18.2 Deleted accounts are not always instant full erasure

Deleting an account generally means the account is deactivated and removed from active marketplace use. However, some underlying records may continue to be retained for a limited or legally required period for safety, financial, compliance, or support reasons.

20. Your Rights and Choices

20.1 Access and correction

You may request access to certain information associated with your account and may request correction of inaccurate or outdated information, subject to verification and any lawful limitations.

20.2 Permission controls

Some information collection depends on device permissions such as location, camera, microphone, photos, or notifications. You may be able to manage these permissions through your device settings, although disabling certain permissions may reduce or break parts of the service.

20.3 Marketing and non-essential communication controls

Where applicable, you may have options to limit certain non-essential communications. However, important service, security, legal, and account messages may still be sent where necessary.

20.4 Limits on rights

Requests related to access, correction, restriction, or deletion may be limited where we need to retain records for lawful compliance, fraud prevention, platform security, accounting, unresolved disputes, or protection of others.

21. Children and Age Restrictions

FindUs is not intended for children. Users and partners must meet the minimum age requirements stated in our Terms and any applicable laws. If we discover that an account is being used in violation of age requirements, we may restrict, suspend, or delete that account and take related safety measures.

If you believe a child or underage person has provided personal information to FindUs in a way that violates our rules or the law, please contact us so the matter can be reviewed.

22. International and Local Compliance

FindUs operates in a legal environment that may require compliance with local corporate, consumer, platform, fraud, and law-enforcement-related obligations. Our data practices may also be shaped by the technical and contractual expectations of app stores, payment providers, infrastructure providers, and support or trust systems.

We aim to present transparent information about what the platform actually does, especially where sensitive areas are involved such as identity verification, precise location, background location, communication features, and financial or wallet-related records.

23. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, features, operational practices, legal requirements, trust-and-safety processes, or third-party integrations.

When material changes are made, we may update the date at the top of this page, publish the revised text on the relevant page, and where appropriate provide notice through the app, website, email, or another reasonable communication channel.

Your continued use of FindUs after updated terms are published may indicate acceptance of the revised policy to the extent permitted by applicable law. If you do not agree with a material change, you should stop using the service and may request deletion of your account.

24. Contact Information

If you have questions about this Privacy Policy, want to request account deletion without app access, need support regarding your information, or want to report a privacy-related concern, please contact us using the details above.