Privacy Policy
Your privacy matters to us. This policy explains how FindUs collects, uses, and protects your information across our platform.
Last updated: 13 January 2026
FindUs is a technology platform operating through two mobile applications: the FindUs User Application and the FindUs Partners Application. This Privacy Policy explains how FindUs collects, uses, stores, shares, and protects personal information when you use our platform and services.
1. Information We Collect
1.1 Personal Information
We may collect personal information such as your full name, phone number, email address, profile details, service preferences, and other account-related information provided by users and service providers.
1.2 Google Sign-In Information
FindUs allows users and service providers to sign in using Google authentication. When you choose to sign in with Google, we may receive certain information from your Google account such as your name, email address, and profile picture.
This information is used only for account creation, authentication, and profile display purposes. FindUs does not receive or store your Google account password and does not access any other Google account data beyond what you explicitly authorize.
1.3 Government Issued Identification and Verification (Partners)
For service providers using the FindUs Partners Application, we may collect government issued identification details, including CNIC number and or CNIC images, strictly for identity verification, fraud prevention, compliance, and platform safety.
CNIC information is accessible only by authorized systems and is never publicly displayed or shared with users.
As part of partner registration, service providers may also be required to record a short verification video. This video is used solely for identity confirmation and platform safety. Verification videos are not shared with users or made public.
1.4 Location Information
Location data is collected to show nearby service providers, assign service requests, enable navigation, and improve service accuracy. Location access is used only while the app is active or when permission is granted.
1.5 Media, Camera, and Audio Data
Users and partners may upload photos, videos, or audio recordings, including profile images, verification media, and service-related recordings.
In the FindUs User Application, users may record videos to explain or demonstrate a service-related problem. These videos may be shared with nearby service providers for the purpose of receiving accurate service offers. Such videos are visible only to relevant providers and are not publicly accessible.
All uploaded media is used solely for service fulfillment, verification, communication, dispute handling, and platform safety.
1.6 Device and Usage Information
We automatically collect technical information such as device type, operating system, app usage behavior, connectivity status, and performance logs to maintain stability, security, and service quality.
1.7 In-App Communication and Language Preferences
FindUs provides in-app chat functionality that allows users and service providers to communicate regarding service requests. Messages and related metadata may be stored to enable communication, provide customer support, resolve disputes, and maintain platform safety.
Users and service providers involved in a service request may view and contact each other using their provided phone numbers. Phone numbers are shared only between parties directly involved in a service.
Language preferences, such as English or Urdu selection, may be stored to personalize the app experience and are not shared with third parties.
1.8 Payments, Wallet, and Commission Information (Partners)
FindUs provides a wallet-based system for service providers using the FindUs Partners Application. Partners may be required to top up their account balance in order to receive new service requests.
Top-ups may be completed through supported third-party payment services, such as EasyPaisa. FindUs does not store users’ full payment credentials. Payment processing is handled securely by the respective payment service providers in accordance with their own privacy policies.
As part of our commission-based business model, FindUs deducts a service commission from a partner’s wallet balance for completed jobs. Wallet balances, top-up history, and commission deductions may be recorded and stored for transaction tracking, support, dispute resolution, and legal compliance.
2. How We Use Information
We use collected information to operate the FindUs platform, verify service providers, connect users with partners, manage bookings, improve app performance, provide customer support, prevent fraud, and comply with legal obligations.
3. Data Sharing and Disclosure
FindUs does not sell personal data. Sensitive information, including CNIC details and verification videos, is not shared with users or third parties except where required by law or regulatory authorities.
4. Data Security
We apply reasonable technical and organizational safeguards, including restricted access and secure storage practices, to protect personal information. While strong measures are used, no system can guarantee absolute security.
5. Data Retention
Personal and identification data is retained only for as long as necessary to fulfill operational, legal, and verification requirements, after which it is securely deleted or anonymized.
6. User and Partner Rights
Users and partners may request access, correction, or deletion of their personal information, subject to applicable legal and regulatory obligations.
7. Children’s Privacy
FindUs services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children.
8. Contact Information
Company: FindUs
Email: contact@findus.com.pk
Country: Pakistan